If you’ve ever had a frustrating server storm past you in a huff, then you know your restaurant could be doing better. That’s because when you have happy staff, your customers are likely to be happier, too.
While happy restaurant staff might seem like a plausible restaurant marketing ideas and trends gimmick from your corporate buying department, they’re actually an effective method of boosting your business. Happy restaurant staff leads to increased restaurant management tips and a happier customer base–that says a lot about the effectiveness of this approach.
But what if you don’t have the time or resources to make every server and dishwasher in your kitchen feel like they can simply be themselves? Or what if you want to focus on more important things, like perfecting your recipes? That doesn’t mean that creating an environment where everyone knows their role and the kitchen runs smoothly is impossible. Your employees probably already do these things–but you can help reinforce them with some simple but effective tips for restaurant management.
This blog post contains 12 Restaurant Management Tips that will help you get more out of your staff and keep them motivated while producing top-quality food for customers!
When communicating with your employees, try to focus on what they are trying to tell you instead of trying to formulate a response. The more you listen and understand (instead of just responding) the more you will get out of it.
This is a small but important way to ensure you are always connecting with your employees. When they feel heard, appreciated, and valued by their manager it will go a long way in building morale.
A good "dress code" will help your employees to feel confident and motivated. Your establishment may have its own unique style that sets it apart from other businesses, but this doesn't mean that you should wear different clothes than your employees.
Show everyone that you are in charge by making sure you have dressed appropriately and following the dress code of your establishment.
Sometimes it's easier to enforce a dress code by using a uniform, like the uniforms used by some fast food chains, so be creative! If you don't have a uniform, you could ask each employee to pick their own look or have them wear more neutral colors and colors that match the color scheme of your business.
Having a consistent look will help your employees feel at home and recognize that they are team members. It would definitely help you creating good restaurant branding.
It can be challenging to get employees to come into work on game days, but it is important to have them ready when customers come in. If you have a good relationship with your employees, ask them what they think will happen on game days and if they have any news about how customers might react.
Ask them how their families are doing and check in with them regularly, so you know what's going on with their family lives. If they have any news about sales or customer complaints, encourage them to bring it to your attention before your regular business hours.
If they can't find any information for you, ask them to get it in early so you can address the issue when customers come in. This will help reinforce the idea that you are a team and take care of each other.
It's important to reward employees who give excellent service and follow through on their responsibilities, but make sure that the rewards are tied to the quality of work output and not "big picture" goals like sales volume or time management.
You should also make sure that your rewards are consistent with the work schedule. You can't promise a small bonus for an excellent week and then lower the amount or not pay it after you've made what you wanted. Make sure that any reward will be given to your employees right away, if possible, to reinforce quality work and consistency.
Some of the best professional communicators are the ones who tell stories and make people laugh. And let’s face it, working in a restaurant isn’t exactly the first place you would expect to see someone who makes people laugh. But when you make happy employees feel like they can have fun at work–as opposed to being serious “do-gooders” or constantly stressed out “good boys and girls”–you make all your customers happier, too.
And laughter is good for everyone: It removes stress from everyone in the room, including your servers and dishwashers, so that you can get work done without feeling hurried or distracted. If you have employees who can be funny, then encourage them to use their humor as a way to make work fun for themselves and everyone else. If being funny at work isn’t in your employees’ personality, then brainstorm with them ways to find humor in simple things they see every day.
If you’re a tough boss, you’ll always have a difficult time keeping staff happy. Relax with them and find ways to help them relax, too–or at least stop stressing when they see you coming. A quick joke, funny comment, or smile can go a long way toward boosting morale and giving them a moment of relief.
Don’t expect them to do their jobs perfectly if they’re walking around with knots in their stomachs all day because of how the boss makes them feel. If you can change this feeling for the better, you’ll be surprised at how big an impact it can have on your bottom line over time.
When it comes to hiring new people, look for the youngest candidates. You may be able to hire someone who has experience with children by sending them several applications and then making sure that they are aware that kids are generally good for business. They can create a kid-friendly restaurant environment.
Keep your employees happy and motivated by praising them for a job well done. This will help to boost their confidence, which in turn can lead to higher productivity and better performance! Restaurant owners should also be mindful of how they respond when an employee has made a mistake. Check out why do restaurants fail.
Do not make the mistake of ignoring mistakes or ridiculing those who have made one; instead, take this opportunity as a learning experience that you may want to share with other staff members.
As a restaurant owner, it is important that you encourage discussion and feedback from all of your employees. Restaurant owners should make themselves available for these conversations; this will enable them to get valuable information about the inner workings of their business.
Do not be afraid to ask questions! The more time an owner spends with his or her staff members, the better they'll understand the needs and desires of those who work under him or her. This can lead to increased job satisfaction among your workforce as well as a boost in productivity since everyone knows what is expected from them at work - right down to taking breaks!
One of the effective restaurant management tips is to implement an open-door policy. It will allow their employees to convey any important information they might have. If the manager is receptive and willing to listen then he/she can make necessary changes in order for all of his or her workers happy. The implementation of this type of door makes everyone feel more welcome at work because it provides them with a sense that someone cares about what happens inside these four walls
This is a great way to get feedback from your staff so that you can work on problems before they escalate. In addition, this will help build trust with the workforce which results in happy employees and an overall successful business!
Restaurant employees always have the potential to learn new skills and develop their full potential as team members. Show your support for these hard-working individuals by facilitating opportunities that push them out of their comfort zone with creative, engaging workshops!
A shift in the way you operate can make your restaurant staff more efficient.
In order to build a successful team, it is imperative that all of its members work together and learn from one another. That means helping them grow personally by investing time into their development as well as skillfully coaching them on how they might improve professionally so they develop new skills which will allow each member to reach his or her full potential both individually and collectively within the restaurant's management structure!
There’s no need for restaurant owners and managers to treat their employees like robots! While they will always be expected to perform up to the standards set for them by management, employees should be treated as people first and foremost – just like the customers that walk through your doors on a daily basis.
This means you should be considerate of their needs and never forget that they have lives outside of work and that they may be experiencing hardships at home. Remember to have a conversation with your staff members!
This blog post is meant to help Restaurant Owners and Managers run their business more successfully by following a few easy restaurant management strategies. Restaurant Management from the top down will make employees happier and in turn, create better service for your customers as well! Make sure you keep these 12 Restaurant Management Tips on hand when it comes to running any kind of restaurant or food establishment.
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